How to return an item

How to return an item

It is fundamental for us to leave you free to return your purchases if you wish. Find out below how to return an item: you have 30 days from receipt of your order.

In the meantime, we do not offer exchanges or replacements for online purchases EXCEPT if it is because of factory defect or wrong items shipped.

Shipping costs applied at the time of purchase will not be refunded.

If you have received faulty goods, contact us through our official Facebook page. Terranova reserves the right to request photographic evidence before authorizing a refund. 

    This return policy is only available for items purchased on this site.

    Send to:

    MSL Warehouse Km.14 , West Service Road, Brgy Sunvalley, Paranaque City (beside Shell Gas Station; Gold Craft Warehouses on Waze)

    Returns will be processed within 7 working days of the delivery date to our warehouses.

    You’ll receive an acceptance email and the amount due will be refunded via the same method used to make the purchase.

     

    Is anything unclear?

    Read the FAQs in the Returns and Refunds section